Remote Service and Support
Lykketronic provide multiple solutions for Remote Service & Support, this allows the OEM to provide high class support to the end user. Remote service can be wireless connectivity via a Gateway to the machine or implement, in field iOS or Android App or in-depth test & diagnostics with data logging.
Remote Service provides many features to the OEM & end user.
- Allows the OEM to provide remote technical support
- Reduce customer downtime
- Reduce warranty costs
- Analyse the machine for predictive maintenance
- Provide Technical support for new dealerships
Diagnostics App
Lykketronic developed diagnostic app provides the Technician with a mobile user interface whilst diagnosing issues on the machine. Menu access can be configured to provide certain features to the end user, such as nozzle test and export diagnostics data.
- Export of settings for offline review & further analysis
- Android or iOS Compatible
- OEM Branded design with customisable graphics
- Local area access only
- Low Latency
Telematics & Remote Service
Lykketronic can provide telematics & remote service to the OEM machines in the field.
- Customised & OEM Specific webpage & login
- Real time access to machine in the field with customers approval
- Historical machine data & alarm logging
- View other units on CANBus* Depending on integration level
Key benefits
OEM Customisation
Influence on software development to suit your application
Modular system design
Allowing future upgrades - First system fix geometry, this can be upgraded to variable geometry at a later stage.
Integration & installation
At Lykketronic we aim to integrate to existing components on the machine or implement and adapt the hardware & software to suit the OEMs product.